Terms of Service

1. Access and Account

By using the Services, you represent that you are at least the age of majority in your state, province, country, or jurisdiction of residence, or otherwise legally permitted to enter into a binding transaction.

If you allow another person to use the Services through a device, account, payment method, or other resource you control, you are responsible for ensuring that such use complies with these Terms and applicable law.

To browse our store, place an order, create an account, or contact us, you may be asked to provide information including your name, email address, phone number, billing address, shipping address, payment information, and other order-related details.

You represent and warrant that all information you provide is accurate, current, complete, and that you have the right and authority to provide it.

If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account.

You may not sell, transfer, assign, license, or otherwise provide your account to another person without our prior written permission.

2. Products and Wellness Information

We make reasonable efforts to display and describe our products accurately. However, product colors, textures, packaging, accessories, measurements, appearance, and other details may vary due to production updates, device displays, screen settings, lighting conditions, photography, or other factors.

Unless expressly stated otherwise, Velmora products are intended for personal, household, and general wellness use.

Information provided through the Services, including product descriptions, educational content, customer experiences, illustrations, videos, and other materials, is provided for general informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.

You should seek appropriate professional advice before using a product if you have a medical condition, implanted medical device, recent surgery, injury, pregnancy, or another circumstance that may affect whether a wellness device is suitable for you.

Individual experiences and results may vary. We do not guarantee that any product will produce a particular result, meet every individual expectation, or be suitable for every person, except where expressly required by applicable law or stated by us in writing.

Product descriptions, specifications, features, packaging, pricing, and availability may be changed from time to time without prior notice.

3. Orders

When you place an order through the Services, you are making an offer to purchase the products included in your order. Receipt of an order confirmation does not necessarily mean that your order has been finally accepted.

We may accept, decline, limit, hold, or cancel an order where reasonably necessary and permitted by applicable law, including in cases involving:

• suspected fraud or unauthorized payment activity;
• payment failure or payment verification issues;
• product unavailability;
• pricing, inventory, or website errors;
• shipping restrictions;
• suspected resale or commercial distribution;
• duplicate or unusual orders;
• suspected violation of these Terms.

We reserve the right to require additional verification before accepting, processing, or fulfilling an order. This may include reasonable verification of payment, billing, shipping, identity, or other order information where necessary for fraud prevention or transaction security.

If we cancel an order after payment has been successfully collected, we will refund the amount required by applicable law and our payment procedures.

Please review your order carefully before submitting it. Once an order has entered processing or has shipped, we may be unable to modify or cancel it. Cancellation or modification requests are not guaranteed and should be submitted as soon as possible.

Purchases made through the Services are intended for personal or household use unless we expressly authorize otherwise. We reserve the right to restrict or refuse orders that reasonably appear to be intended for unauthorized resale, export, redistribution, or other commercial activity.

4. Prices, Promotions and Billing

Prices, discounts, offers, promotions, product availability, and other commercial terms may change at any time without prior notice.

The price applicable to your purchase will generally be the price displayed at checkout at the time the order is submitted, subject to correction of obvious errors and applicable law.

To the extent permitted by applicable law, Velmora is not obligated to honor an obviously incorrect price caused by a typographical, technical, system, display, or third-party error.

If an obvious pricing error affects an order, we may contact you with the corrected price and give you the opportunity to proceed where appropriate, or we may cancel the affected order and refund any amount already collected as required by applicable law.

Promotions, discount codes, bundles, or special offers may be subject to separate conditions, including eligibility requirements, expiration dates, quantity restrictions, and exclusions. Unless expressly stated otherwise, promotional offers cannot necessarily be combined.

You agree to provide current, accurate, and complete purchase, billing, and payment information and represent that any payment method used for a transaction is authorized for your use.

You agree to pay all charges properly associated with your order, including any applicable product price, shipping charge, tax, duty, or fee disclosed or lawfully imposed.

If a payment cannot be authorized or completed, we may suspend or cancel the order.

5. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which is incorporated into these Terms by reference.

Processing times, shipping times, and estimated delivery dates are estimates unless expressly stated otherwise. Actual delivery times may be affected by carriers, destination, weather, customs where applicable, holidays, high shipping volume, address issues, transportation disruptions, or other circumstances outside our reasonable control.

You are responsible for providing complete and accurate shipping information. If an address is incomplete, incorrect, inaccessible, or otherwise prevents successful delivery, additional charges or delays may apply where permitted by law.

Once an order has shipped, tracking information may take time to become active or update.

Refusing delivery does not automatically constitute an approved cancellation or return. Refused, unclaimed, or returned-to-sender shipments will be handled in accordance with our Shipping Policy, Refund Policy, and applicable law.

If an order is delayed, lost, damaged, returned, or marked as delivered but not received, please contact us in accordance with our Shipping Policy so that we can review the circumstances and determine the appropriate next steps.

Nothing in these Terms limits any shipping or delivery rights that cannot lawfully be excluded.

6. Returns, Refunds and Exchanges

Returns, refunds, replacements, exchanges, and related requests are governed by our Refund Policy, which is incorporated into these Terms by reference.

A return request does not automatically guarantee a refund. Returned products may be inspected to determine whether they satisfy the eligibility requirements described in our Refund Policy.

Where permitted by applicable law, refunds may be denied if a returned product does not satisfy applicable return conditions, including where the product shows signs of significant use, contamination, damage, alteration, missing components, or other conditions described in our Refund Policy.

Products returned without following the return authorization process described in our Refund Policy may be rejected or may not be eligible for a refund, to the extent permitted by applicable law.

Sending a product to an address that has not been provided or approved by Velmora does not by itself create an obligation to issue a refund.

Nothing in these Terms or our Refund Policy limits any mandatory consumer right or remedy that cannot lawfully be excluded or restricted.

7. Payment Disputes and Chargebacks

If you believe there is a problem with a charge, order, delivery, refund, or transaction, we encourage you to contact us first at [email protected] so that we can review the issue and attempt to resolve it.

When reviewing a payment dispute, we may provide relevant transaction records to our payment processor, acquiring bank, card network, or other authorized payment-service provider, including order records, payment information, shipping and tracking information, customer communications, applicable policies, and other information reasonably relevant to the dispute.

Nothing in these Terms prevents or limits any right you may have to dispute a charge under applicable law or the rules of your payment provider.

8. Intellectual Property

The Services and materials made available through them, including trademarks, brand names, logos, product names, text, product descriptions, photographs, videos, graphics, icons, illustrations, page layouts, design elements, software, and other content, are owned by or licensed to Velmora or their respective owners and are protected by applicable intellectual property laws.

You may use the Services only for lawful personal and non-commercial purposes unless we expressly authorize otherwise.

Except where permitted by law, you may not, without our prior written consent, reproduce, duplicate, copy, modify, publish, distribute, transmit, create derivative works from, publicly display, commercially exploit, scrape, download in bulk, store for redistribution, or otherwise use protected content from the Services.

Velmora names, logos, product names, visual identities, designs, and slogans may constitute trademarks, trade dress, or other protected intellectual property. Third-party names, logos, and trademarks remain the property of their respective owners.

9. Optional Tools and Third-Party Services

We may make available features, integrations, applications, payment methods, shipping services, analytics tools, communication tools, or other services provided by third parties.

We do not necessarily own, operate, supervise, or control those third-party services. Your use of them may be subject to separate terms, privacy policies, and conditions established by the applicable third party.

To the fullest extent permitted by applicable law, third-party services may be made available “as is” and “as available.”

We may add, remove, modify, or replace third-party tools or integrations from time to time.

10. Third-Party Links

The Services may contain links to or content from third-party websites, platforms, or services. A link to a third-party website does not necessarily mean that Velmora endorses or controls that website.

We are not responsible for the content, policies, security, availability, practices, products, or services of third-party websites that we do not own or control.

If you access or purchase from a third-party website, you do so subject to that third party’s terms and policies. Complaints or disputes relating solely to third-party products or services should generally be directed to the relevant third party.

11. Privacy

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference.

Your personal information may be processed by service providers that help us operate the Services, including payment processors, hosting providers, shipping and fulfillment providers, analytics providers, communication providers, fraud-prevention services, and other business partners.

Please review our Privacy Policy for more information about the personal information we collect, why we use it, how it may be shared, and the rights that may be available to you.

12. Feedback, Reviews and User Content

If you voluntarily submit, upload, send, publish, or otherwise provide reviews, testimonials, comments, photographs, videos, suggestions, ideas, feedback, or other content to Velmora (“User Content”), you represent that you own or otherwise have the necessary rights to provide that content.

Unless prohibited by applicable law or agreed otherwise in writing, you grant Velmora a worldwide, non-exclusive, royalty-free, transferable and sublicensable license to use, reproduce, display, publish, adapt, format, distribute, and otherwise use such User Content for lawful business purposes, including advertising, marketing, product development, website content, and social media.

You are responsible for ensuring that User Content does not violate another person's copyright, trademark, privacy, publicity, or other rights; contain unlawful or malicious material; or falsely represent your identity or relationship with Velmora.

If you received compensation, a discount, a free product, or another material benefit in connection with a review or testimonial, you should disclose that relationship where required by applicable law.

We may, but are not required to, monitor, refuse, edit, restrict, or remove User Content where permitted by law.

13. Errors, Inaccuracies and Omissions

The Services may occasionally contain typographical errors, technical errors, inaccuracies, or omissions relating to product descriptions, photographs, pricing, promotions, discounts, shipping charges, inventory, specifications, delivery estimates, or other information.

We reserve the right to correct inaccurate information, update content, revise descriptions, correct pricing, and cancel or modify affected orders where permitted by applicable law.

If an obvious pricing or technical error affects an order, we may contact you to provide corrected information or cancel the affected order and issue any refund required.

We are not obligated to update every item of information immediately unless required by law.

14. Prohibited Uses

You may use the Services only for lawful purposes and in accordance with these Terms.

You may not use the Services, directly or indirectly:

• for unlawful, fraudulent, abusive, deceptive, or malicious purposes;
• to violate applicable laws or regulations;
• to infringe intellectual property or proprietary rights;
• to harass, threaten, abuse, defame, intimidate, or unlawfully discriminate against another person;
• to submit materially false, misleading, or deceptive information;
• to transmit viruses, malware, malicious code, or harmful content;
• to interfere with the security, availability, or operation of the Services;
• to access another user's account without authorization;
• to impersonate another person or entity;
• to send spam, phishing messages, or malicious requests;
• to unlawfully collect personal information about other users;
• to circumvent security, access-control, anti-fraud, or technical restrictions;
• to exploit the Services for unauthorized resale, scraping, data extraction, or commercial copying.

We may restrict, suspend, or terminate access to the Services if we reasonably determine that these Terms have been violated.

15. Automated Access, Bots and AI Agents

This section applies to software, bots, crawlers, scrapers, automated systems, AI agents, data extraction tools, and similar technologies (“Automated Tools”) used to access or interact with the Services.

Automated Tools may not access, scrape, harvest, copy, extract, monitor, purchase from, or otherwise interact with the Services in a manner that violates these Terms, our technical restrictions, applicable law, or our written instructions.

Without our prior written permission, Automated Tools may not:

• circumvent CAPTCHA or similar security mechanisms;
• disguise automated access as ordinary human activity;
• bypass rate limits or access restrictions;
• harvest customer or account information;
• systematically extract prices, images, product descriptions, reviews, or protected content for commercial reuse;
• interfere with site performance or security;
• create accounts, submit orders, or initiate transactions using deceptive or unauthorized methods.

We may use technical or contractual measures to restrict Automated Tool access where permitted by law.

16. SMS and Mobile Communications

If Velmora offers SMS communications and you choose to opt in, you may receive transactional, customer-service, and, where separately permitted or consented to, promotional text messages.

Consent to receive promotional text messages is not a condition of purchase. Message frequency may vary, and message and data rates may apply depending on your mobile carrier.

Where applicable, you may unsubscribe from promotional SMS messages by following the opt-out instructions included in the message, such as replying STOP.

For assistance, contact [email protected].

17. Termination and Suspension

We may suspend, restrict, or terminate access to all or part of the Services if reasonably necessary, including where we believe a user has violated these Terms, engaged in fraud, abused the Services, compromised security, or used the Services unlawfully.

Termination or suspension does not eliminate obligations or liabilities incurred before termination.

Any provisions that by their nature should continue after termination will survive, including provisions relating to intellectual property, User Content, disclaimers, limitations of liability, indemnification, dispute-related terms, and accrued payment obligations.

18. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services and information made available through them are provided on an “as is” and “as available” basis.

Except where expressly stated by Velmora in writing or required by applicable law, we do not make warranties or representations that the Services will always be uninterrupted, secure, timely, or error-free; that all website information will always be complete or current; that all defects will be corrected immediately; that every product will meet every individual expectation; or that use of a product will produce a specific wellness, comfort, or other result.

To the fullest extent permitted by law, we disclaim implied warranties and conditions that may otherwise apply, including warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not permit certain warranty exclusions or limitations.

Nothing in these Terms excludes any warranty, condition, guarantee, consumer right, or remedy that cannot lawfully be excluded.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Velmora and its affiliates, owners, officers, employees, contractors, agents, service providers, suppliers, licensors, and business partners will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising out of or related to the use of the Services or products purchased through the Services.

This may include, where permitted by law, loss of profits, loss of revenue, loss of data, loss of opportunity, replacement costs, or similar economic losses.

To the fullest extent permitted by law, any liability that cannot be excluded but may lawfully be limited will be limited to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for matters that applicable law does not permit us to exclude or limit, and nothing limits any mandatory consumer protection right or statutory remedy available to you.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Velmora and its affiliates, owners, officers, employees, agents, contractors, licensors, service providers, and partners from claims, liabilities, losses, damages, costs, and reasonable expenses arising from or related to:

• your material breach of these Terms;
• your unlawful use of the Services;
• your violation of another person's rights;
• User Content you submit;
• fraudulent or unauthorized activity conducted through your account or under your control.

This indemnification obligation does not apply to the extent a claim results from Velmora's own conduct for which liability cannot lawfully be excluded or shifted.

21. Severability, Waiver and Entire Agreement

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

If necessary, the invalid or unenforceable portion will be treated as severed without affecting the validity or enforceability of the remaining provisions.

Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.

These Terms, together with any policies incorporated by reference, constitute the agreement between you and Velmora regarding your use of the Services to the extent permitted by applicable law and supersede prior or contemporaneous communications concerning the same subject matter, except where another written agreement expressly applies.

22. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

We may assign, transfer, or delegate our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, corporate reorganization, or other legitimate business transaction, subject to applicable law.

23. Governing Law and Consumer Rights

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles, except to the extent mandatory consumer protection laws of another jurisdiction apply and cannot lawfully be waived.

This choice of law does not deprive you of mandatory consumer protections that apply to you under the laws of your state, country, province, or other jurisdiction where such protections cannot lawfully be waived.

Nothing in these Terms requires a consumer to waive a legal right that applicable law does not permit to be waived.

24. Changes to These Terms

We may update, revise, or replace these Terms from time to time to reflect changes in our Services, business practices, technology, legal requirements, or other legitimate operational reasons.

The current version of these Terms will be made available on our website.

Where applicable law requires additional notice or consent for a material change, we will provide such notice or obtain such consent as required.

Continued use of the Services after an update may constitute acceptance of the updated Terms to the extent permitted by applicable law.