Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders are not processed on weekends or public holidays. During periods of high order volume, promotions, or holidays, processing may occasionally take a little longer.

Once your order has been shipped, you’ll receive a confirmation email with your tracking information.

Free Standard Shipping

We offer FREE Standard Shipping on all Velmora orders. No minimum purchase is required.

Any applicable delivery information will be shown during checkout before your order is placed.

Estimated Delivery

Most orders are typically delivered within 7–12 business days after processing.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on destination, carrier operations, weather, holidays, unusually high shipping volumes, or other circumstances outside of our control.

We’ll always provide tracking information so you can follow your order once it has been shipped.

Order Tracking

Once your order ships, we’ll send you a shipping confirmation email containing your tracking number.

Please allow 24–72 hours after shipment for tracking information to begin updating in the carrier’s system.

You can use your tracking number to follow the progress of your delivery.

Incorrect Shipping Information

Please carefully review your shipping address before submitting your order.

Velmora cannot guarantee successful delivery when incorrect or incomplete shipping information is provided at checkout.

If you notice an error in your shipping information, contact us at [email protected] as soon as possible. We’ll do our best to make changes before the order is processed, but changes cannot be guaranteed once an order has shipped.

Shipping Delays

While we work to have every order delivered within the estimated timeframe, occasional carrier delays may occur.

Once a package is in transit, circumstances such as weather, holidays, carrier disruptions, customs processing where applicable, or unusually high shipping volumes may affect delivery times.

A shipping delay does not automatically mean that a package is lost. If your tracking has not updated for an extended period, please contact us and our support team will help investigate.

Lost Packages

If your tracking information has stopped updating for an extended period or you believe your package may have been lost in transit, contact us at [email protected].

We’ll review the available tracking information and, when necessary, work with the shipping carrier to investigate the shipment.

If the carrier officially confirms that a shipment was lost in transit, we’ll work with you to provide an appropriate resolution, which may include a replacement or refund.

Claims regarding potentially lost shipments should be submitted within 30 days of the estimated delivery date.

Delivered But Not Received

If tracking shows your package as delivered but you cannot locate it, please first check with household members, neighbors, building management, reception areas, parcel lockers, and other safe delivery locations.

We also recommend allowing a short period of time after the initial delivery scan, as some carriers may mark packages as delivered shortly before final delivery.

If you still cannot locate your package, contact [email protected] within 7 days of the recorded delivery date and we’ll help you review the available delivery information.

When appropriate, we may ask the carrier to investigate a possible delivery error or misdelivery.

Damaged Packages

If your order arrives damaged, contact us at [email protected] within 48 hours of delivery.

Please include your order number and clear photographs of:

• the product;
• the shipping package;
• the shipping label;
• any visible damage and relevant packaging materials.

This information helps us review the issue and determine the appropriate resolution as quickly as possible.

Returned Shipments

Packages returned because they were refused, unclaimed, or could not be delivered due to incorrect or incomplete shipping information may require additional shipping charges before being reshipped.

Please contact our support team if your tracking indicates that your package is being returned.